1 Booking & Confirmation

To request a booking, you may contact us by email, WhatsApp, our website forms, or any other channel we provide. A booking is only confirmed once we have acknowledged it in writing and you have paid the required deposit. Until then, prices, dates, and availability remain subject to change. You are responsible for ensuring that all details you provide (names, dates, pickup location, number of travellers, special requests) are complete and accurate.

2 Booking & Payment

• To confirm your booking, a deposit (typically 25% of the total tour cost) is required unless otherwise stated in writing.
• The remaining balance must be paid prior to the start of the tour or on arrival, as agreed.
• Payments can be made by bank transfer, credit card, or other methods specified by Go Nomad Tours.
• All prices are quoted in euros (EUR) or US dollars (USD), unless otherwise indicated.

3 Cancellation Policy

Because many tour services are reserved in advance with hotels, transport providers, desert camps, and other trusted partners, cancellation terms may vary depending on the services booked.

• Cancellations made more than 30 days before arrival may be eligible for a partial refund.
• Cancellations made less than 30 days before arrival may result in partial or full loss of the deposit.

Any applicable cancellation fees will always be communicated clearly and transparently. We strongly recommend travel insurance to cover cancellation for reasons beyond your control.

4 Changes by You

We will do our best to accommodate changes to your itinerary, dates, or party size after confirmation, subject to availability. Some changes may incur additional costs (for example, supplier price differences or new accommodation rates). Please request any changes in writing as early as possible.

5 Changes or Cancellation by Us

Occasionally we may need to modify an itinerary due to weather, road conditions, safety, supplier availability, or other circumstances. Where this happens we will offer the nearest possible alternative of equivalent standard. In the rare event that we must cancel a tour entirely for reasons within our control, you will be offered an alternative date or a refund of amounts paid to us. We are not liable for incidental costs (such as flights) booked independently by you.

6 Travel Insurance

Comprehensive travel insurance is strongly recommended for all clients and is your responsibility to arrange. Your policy should cover trip cancellation, medical expenses, emergency repatriation, personal accident, and loss of or damage to baggage and personal belongings. Go Nomad Tours does not provide travel insurance.

7 Health, Fitness & Special Requirements

You must ensure you are fit to take part in the activities included in your tour (such as walking, hiking, or camel rides) and inform us in advance of any medical conditions, disabilities, allergies, or dietary requirements so we can advise on suitability and make reasonable arrangements. You are responsible for carrying any necessary medication and for ensuring you have any required vaccinations.

8 Travel Documents

You are responsible for ensuring you hold a valid passport, any required visas, and any other documents necessary for travel to and within Morocco. We are not liable for any costs, delays, or losses arising from missing or invalid travel documents.

9 Responsibilities & Liability

We take great care in selecting our drivers, guides, accommodations, and partners, and we act in good faith to deliver the services described. To the maximum extent permitted by law, Go Nomad Tours is not liable for loss, injury, damage, illness, delay, or additional expense arising from circumstances beyond our reasonable control, including but not limited to weather, natural events, strikes, civil unrest, mechanical breakdown, acts of third-party suppliers, or your own actions. You participate in all activities at your own risk and are responsible for your personal belongings throughout the tour.

10 Force Majeure

We are not responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, government action, border closures, war, terrorism, or civil disturbance. In such cases we will work with you to find a fair solution, but refunds may be limited to amounts we can recover from suppliers.

11 Conduct

We want every traveller to enjoy their experience. We ask that you behave respectfully toward your guide, driver, fellow travellers, local communities, and the environment. We reserve the right to end the participation of any client whose behaviour endangers others or seriously disrupts the tour, without refund.

12 Complaints

If something is not to your satisfaction during your tour, please tell your guide or contact us immediately so we can try to resolve it on the spot. If a matter remains unresolved, please submit it to us in writing within [NUMBER] days of your tour ending, and we will respond promptly.

13 Privacy

Any personal information you provide is used only to arrange and deliver your booking and to communicate with you. We do not sell your data to third parties. Please refer to our Privacy Policy for full details on how we collect, use, and protect your information.

14 Governing Law

These Terms are governed by the laws of [COUNTRY, e.g. the Kingdom of Morocco], and any disputes arising from them shall be subject to the jurisdiction of the competent courts of [CITY / REGION].

15 Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Go Nomad Tours
Email: info@gonomadtours.com
Phone / WhatsApp: +212 771 654 893
[Marrakech, Morocco]